At Al Raza, we strive to provide you with the highest quality in modest fashion. However, if you’re not fully satisfied with your order, we’re here to help — within a clear and fair framework.
🔁 Return Eligibility
We accept returns only in the following cases:
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Wrong product received
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Damaged product received (must provide unboxing video)
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Size mismatch (only eligible for exchange)
Note: We do not accept returns for reasons like change of mind, personal dislike, or if the product has been used or washed.
🕒 Return Window
You must raise a return/exchange request within 3 days of delivery.
🚫 Non-Returnable Items
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Products on sale or marked “Final Sale”
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Customized or altered products
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Items without original tags or packaging
🔄 Exchange Policy
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Exchanges are only allowed for size issues (same product, different size).
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Reverse pickup is subject to courier availability in your area.
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In cases where reverse pickup is not possible, customers may be asked to self-ship the item. your order will exchange and replacement will delievred with in 7 days
💸 Refunds
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Refunds are processed only if we are unable to replace the item.
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Prepaid refunds will becredited to your original payment method within 7–10 business days.
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For COD orders, we will request your UPI/Bank details to initiate the refund.
📹 Important Note
For all damaged or wrong item claims, a clear unboxing video from the moment of opening the package is mandatory.
📩 How to Raise a Return Request?
Please visit our with:
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Order ID
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Reason for return
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Unboxing video (if applicable)
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Size required (for exchanges)
Our team will respond within 24–48 hours.